{"id":3665,"date":"2019-07-09T16:46:35","date_gmt":"2019-07-09T16:46:35","guid":{"rendered":"https:\/\/easyaffiliate.com\/?p=3665"},"modified":"2021-06-15T18:21:47","modified_gmt":"2021-06-15T18:21:47","slug":"handle-affiliate-feedback","status":"publish","type":"post","link":"https:\/\/easyaffiliate.com\/pt\/blog\/handle-affiliate-feedback\/","title":{"rendered":"Como lidar com o feedback positivo e negativo sobre seu programa de afiliados (5 maneiras)"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_85 counter-hierarchy ez-toc-counter ez-toc-light-blue ez-toc-container-direction\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">\u00cdndice<\/p>\n<label for=\"ez-toc-cssicon-toggle-item-6a6e4d6444248\" class=\"ez-toc-cssicon-toggle-label\"><span class=\"ez-toc-cssicon\"><span class=\"eztoc-hide\" style=\"display:none;\">Alternar<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewbox=\"0 0 24 24\" version=\"1.2\" baseprofile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-6a6e4d6444248\"  aria-label=\"Alternar\" \/><nav><ul class='ez-toc-list ez-toc-list-level-1' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/easyaffiliate.com\/pt\/blog\/handle-affiliate-feedback\/#Why_Feedback_Is_Necessary_to_Your_Affiliate_Program\" >Por que o feedback \u00e9 necess\u00e1rio para seu programa de afiliados<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/easyaffiliate.com\/pt\/blog\/handle-affiliate-feedback\/#5_Ways_to_Handle_Positive_and_Negative_Feedback_About_Your_Affiliate_Program\" >5 maneiras de lidar com feedback positivo e negativo sobre seu programa de afiliados<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/easyaffiliate.com\/pt\/blog\/handle-affiliate-feedback\/#1_Always_Say_Thank_You\" >1. Sempre agrade\u00e7a<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/easyaffiliate.com\/pt\/blog\/handle-affiliate-feedback\/#2_Take_Note_of_the_Feedback\" >2. Anote o feedback<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/easyaffiliate.com\/pt\/blog\/handle-affiliate-feedback\/#3_Ask_for_More_Details\" >3. Solicite mais detalhes<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/easyaffiliate.com\/pt\/blog\/handle-affiliate-feedback\/#4_Perform_Usability_Testing_and_User_Research\" >4. Realize testes de usabilidade e pesquisas com usu\u00e1rios<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/easyaffiliate.com\/pt\/blog\/handle-affiliate-feedback\/#5_Offer_to_Make_Things_Right\" >5. Ofere\u00e7a-se para consertar as coisas<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/easyaffiliate.com\/pt\/blog\/handle-affiliate-feedback\/#Conclusion\" >Conclus\u00e3o<\/a><\/li><\/ul><\/nav><\/div>\n\n<p class=\"wp-block-paragraph\">Quando voc\u00ea administra um programa de afiliados, receber feedback \u00e9 fundamental para o seu sucesso. Entretanto, n\u00e3o \u00e9 suficiente solicitar feedback. Voc\u00ea precisa saber como interpretar e responder \u00e0s reclama\u00e7\u00f5es dos clientes, bem como aos seus elogios.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A boa not\u00edcia \u00e9 que avaliar o feedback dos clientes n\u00e3o precisa ocupar todo o seu tempo. Basta conhecer algumas pr\u00e1ticas recomendadas para que voc\u00ea consiga lidar de forma eficaz com o feedback recebido, tanto o positivo quanto o negativo. Isso deve permitir que voc\u00ea expanda seu programa e crie relacionamentos s\u00f3lidos com seus afiliados.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Neste artigo, examinaremos alguns dos tipos mais comuns de feedback de clientes e discutiremos como responder adequadamente. Vamos ao que interessa!<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Why_Feedback_Is_Necessary_to_Your_Affiliate_Program\"><\/span>Por que o feedback \u00e9 necess\u00e1rio para seu programa de afiliados<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Seu neg\u00f3cio de afiliados vive ou morre com base na opini\u00e3o de seus membros sobre ele. Se os afiliados estiverem insatisfeitos, \u00e9 melhor saber o que eles est\u00e3o pensando <em>antes de<\/em> eles decidem abandonar sua plataforma. Por outro lado, quando voc\u00ea est\u00e1 indo bem, o feedback positivo pode ajud\u00e1-lo a se concentrar em manter (e melhorar) os recursos que est\u00e3o sendo bem-sucedidos.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">O feedback pode incluir tudo, desde pensamentos sobre o desempenho de sua empresa at\u00e9 informa\u00e7\u00f5es sobre se eles sabem como encontrar o que est\u00e3o procurando em seu site. Algumas das melhores maneiras de <a href=\"https:\/\/www.helpscout.com\/blog\/customer-feedback\/\">solicitar feedback<\/a> Incluir:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong><a href=\"https:\/\/easyaffiliate.com\/pt\/2019\/04\/how-to-run-a-survey-that-improves-your-affiliate-program-in-4-steps\/\">Pesquisas com clientes<\/a>:<\/strong> As pesquisas s\u00e3o uma forma de obter feedback do usu\u00e1rio por meio de perguntas direcionadas.<\/li><li><strong><a rel=\"noreferrer noopener\" aria-label=\"Formul\u00e1rios de contato (abre em uma nova guia)\" href=\"https:\/\/memberpress.com\/best-contact-form-plugins-for-your-membership-site\/\" target=\"_blank\">Formul\u00e1rios de contato<\/a>:<\/strong> Um formul\u00e1rio de contato permite que os usu\u00e1rios entrem em contato com voc\u00ea quando tiverem um problema ou uma d\u00favida.<\/li><li><strong><a href=\"https:\/\/blog.hubspot.com\/service\/social-media-customer-feedback\">M\u00eddia social<\/a>:<\/strong> Os usu\u00e1rios podem escrever para suas contas de m\u00eddia social com reclama\u00e7\u00f5es ou feedback, e voc\u00ea tamb\u00e9m pode usar essas plataformas para solicitar engajamento diretamente.<\/li><li><strong><a href=\"https:\/\/www.usability.gov\/how-to-and-tools\/methods\/usability-testing.html\">Teste de usabilidade<\/a>:<\/strong> Essa \u00e9 uma maneira de descobrir se os visitantes entendem o funcionamento do seu site, solicitando que eles concluam tarefas espec\u00edficas enquanto explicam seus processos de pensamento.<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c9 claro que coletar feedback \u00e9 apenas o primeiro passo. Depois de receber as respostas dos seus afiliados, voc\u00ea tamb\u00e9m precisa saber o que fazer com elas.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"5_Ways_to_Handle_Positive_and_Negative_Feedback_About_Your_Affiliate_Program\"><\/span>5 maneiras de lidar com feedback positivo e negativo sobre seu programa de afiliados<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c9 fundamental que voc\u00ea tenha uma maneira estruturada de lidar tanto com feedbacks positivos quanto negativos. Dessa forma, voc\u00ea n\u00e3o perder\u00e1 nenhuma oportunidade e poder\u00e1 evitar que as emo\u00e7\u00f5es influenciem seu julgamento. Vamos ver cinco das melhores maneiras de lidar com o feedback dos seus afiliados.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"1_Always_Say_Thank_You\"><\/span>1. Sempre agrade\u00e7a<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Independentemente de o feedback sobre seu programa de afiliados ser positivo ou negativo, voc\u00ea deve sempre demonstrar gratid\u00e3o por t\u00ea-lo recebido. O feedback \u00e9 valioso e voc\u00ea deve recompensar seus afiliados por dedicarem tempo para se comunicar com voc\u00ea.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Voc\u00ea pode demonstrar seu agradecimento na forma de um c\u00f3digo de desconto ou de um brinde por responder a uma pesquisa, por exemplo. Ou voc\u00ea pode simplesmente entrar em contato pessoalmente se um afiliado tiver se esfor\u00e7ado para dar conselhos.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"2_Take_Note_of_the_Feedback\"><\/span>2. Anote o feedback<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Alguns coment\u00e1rios n\u00e3o podem ser colocados em pr\u00e1tica imediatamente, mas ainda assim \u00e9 importante anot\u00e1-los. Se um cliente mencionar um recurso espec\u00edfico ou um tipo de conte\u00fado que gosta ou n\u00e3o gosta no seu programa de afiliados, \u00e9 importante guardar essa informa\u00e7\u00e3o para uso futuro.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Na pr\u00f3xima vez que estiver pensando em mudar seu site ou alterar um servi\u00e7o, voc\u00ea poder\u00e1 revisar suas anota\u00e7\u00f5es de feedback. Voc\u00ea pode pensar duas vezes antes de remover um recurso que os afiliados deixaram claro que valorizam, por exemplo, a menos que as cr\u00edticas comecem a superar o feedback positivo.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"3_Ask_for_More_Details\"><\/span>3. Solicite mais detalhes<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Quando voc\u00ea recebe um feedback, muitas vezes ele pode ser muito gen\u00e9rico, como \"Acho que voc\u00ea est\u00e1 fazendo um \u00f3timo trabalho!\" ou \"N\u00e3o gosto da apar\u00eancia do seu site\". Se um de seus afiliados disser algo assim, voc\u00ea pode tentar obter mais detalhes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Por exemplo, voc\u00ea pode agradecer ao afiliado e, em seguida, perguntar se h\u00e1 algo espec\u00edfico no seu programa que ele esteja gostando ou n\u00e3o gostando. \u00c9 claro que voc\u00ea n\u00e3o deve pression\u00e1-lo a falar mais, mas, se oferecer essa oportunidade, ver\u00e1 que muitos ficar\u00e3o felizes em compartilhar suas opini\u00f5es.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"4_Perform_Usability_Testing_and_User_Research\"><\/span>4. Realize testes de usabilidade e pesquisas com usu\u00e1rios<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Como mencionamos anteriormente, alguns clientes podem compartilhar coment\u00e1rios negativos sem especificar exatamente o que consideram errado. Se voc\u00ea estiver recebendo muitos coment\u00e1rios negativos em geral, mas n\u00e3o tiver certeza de qual \u00e9 o problema exato, talvez seja uma boa ideia fazer uma an\u00e1lise minuciosa do seu site de afiliados.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Isso pode incluir <a href=\"https:\/\/www.uxbooth.com\/articles\/complete-beginners-guide-to-design-research\/\">pesquisa com usu\u00e1rios<\/a> ou <a href=\"https:\/\/www.nngroup.com\/articles\/which-ux-research-methods\/\">teste de usabilidade<\/a>, e deve se basear no feedback que voc\u00ea recebeu. Por exemplo, se alguns de seus afiliados mencionaram que seu site \u00e9 dif\u00edcil de usar, testes de usabilidade podem ajudar a identificar falhas em seu design. Por outro lado, se seu conte\u00fado n\u00e3o est\u00e1 surtindo o efeito desejado, a pesquisa com usu\u00e1rios pode ajud\u00e1-lo a descobrir o que seu p\u00fablico-alvo realmente quer.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dependendo do que voc\u00ea descobrir, poder\u00e1 decidir fazer altera\u00e7\u00f5es no seu site ou mudar o foco do seu conte\u00fado. Voc\u00ea tamb\u00e9m pode perceber que as reclama\u00e7\u00f5es iniciais eram casos isolados e que seu programa est\u00e1 funcionando sem problemas. Isso pode ser normal \u2014 voc\u00ea nunca vai conseguir satisfazer todos os usu\u00e1rios!<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"5_Offer_to_Make_Things_Right\"><\/span>5. Ofere\u00e7a-se para consertar as coisas<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Por fim, vamos falar sobre como lidar com coment\u00e1rios extremamente negativos. Pode ser desanimador receber coment\u00e1rios negativos sobre o programa que voc\u00ea se esfor\u00e7ou tanto para desenvolver. No entanto, os coment\u00e1rios negativos tamb\u00e9m podem ser valiosos. \u00c9 bom saber quando algu\u00e9m est\u00e1 insatisfeito, para que voc\u00ea tenha a chance de resolver o problema.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Se voc\u00ea n\u00e3o conseguir resolver o problema espec\u00edfico que o afiliado teve, outras maneiras de corrigir a situa\u00e7\u00e3o podem incluir oferecer um pequeno b\u00f4nus ou brinde ao afiliado em quest\u00e3o. Um simples pedido de desculpas tamb\u00e9m pode fazer toda a diferen\u00e7a. Um afiliado que sabe que voc\u00ea ouviu e respeitou seu feedback tem mais chances de continuar com voc\u00ea, apesar da experi\u00eancia ruim.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Conclusion\"><\/span>Conclus\u00e3o<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Ao administrar um site de afiliados, voc\u00ea depende do feedback para atender \u00e0s preocupa\u00e7\u00f5es dos usu\u00e1rios e manter o site funcionando sem problemas. Os coment\u00e1rios positivos e negativos permitem que voc\u00ea mantenha o que est\u00e1 funcionando bem e revise o que n\u00e3o est\u00e1. Esse processo tamb\u00e9m pode ajud\u00e1-lo a demonstrar que voc\u00ea se preocupa com seus afiliados.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cinco maneiras de abordar o feedback dos afiliados incluem:<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li>Sempre agradecendo ao afiliado<\/li><li>Anotar o feedback para uso futuro<\/li><li>Solicita\u00e7\u00e3o de detalhes mais espec\u00edficos<\/li><li>Realiza\u00e7\u00e3o de testes de usabilidade e\/ou pesquisas com usu\u00e1rios<\/li><li>Oferecendo-se para consertar as coisas<\/li><\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Voc\u00ea tem alguma d\u00favida sobre como responder ao feedback sobre seu programa de afiliados? Diga-nos na se\u00e7\u00e3o de coment\u00e1rios abaixo!<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Se voc\u00ea gostou deste post, n\u00e3o deixe de nos seguir em <a href=\"https:\/\/twitter.com\/easyaffapp\"><strong>Twitter<\/strong><\/a>, <a href=\"https:\/\/www.facebook.com\/easyaffiliateplugin\"><strong>Facebook<\/strong><\/a>e <a href=\"https:\/\/www.linkedin.com\/showcase\/easy-affiliate-plugin\/?viewAsMember=true\"><strong>LinkedIn<\/strong><\/a>! E n\u00e3o se esque\u00e7a de se inscrever na caixa abaixo.<\/p>","protected":false},"excerpt":{"rendered":"<p>When you run an affiliate program, receiving feedback is crucial to your success. However, it\u2019s not enough to solicit feedback. You need to know how to interpret and respond to customers\u2019 complaints, as well as to their compliments. The good news is that evaluating customer feedback doesn&#8217;t have to take up all your time. With [&hellip;]<\/p>\n","protected":false},"author":1592,"featured_media":3748,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_strive_editorial_status":"not-started","_strive_copy_of":0,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","_strive_checklists":"\"\"","_strive_active_checklist":"","_strive_post_notes":"","footnotes":""},"categories":[312],"tags":[334],"class_list":["post-3665","post","type-post","status-publish","format-standard","has-post-thumbnail","category-advice","tag-affiliate-relations","entry"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 4.9.10 - aioseo.com -->\n\t<meta name=\"description\" content=\"Feedback is a vital part of any affiliate program. 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