{"id":8041,"date":"2022-06-21T05:00:00","date_gmt":"2022-06-21T05:00:00","guid":{"rendered":"https:\/\/easyaffiliate.com\/?p=8041"},"modified":"2024-05-17T08:55:43","modified_gmt":"2024-05-17T08:55:43","slug":"crm-improve-small-business","status":"publish","type":"post","link":"https:\/\/easyaffiliate.com\/pt\/blog\/crm-improve-small-business\/","title":{"rendered":"4 maneiras pelas quais um CRM pode melhorar sua pequena empresa"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_85 counter-hierarchy ez-toc-counter ez-toc-light-blue ez-toc-container-direction\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">\u00cdndice<\/p>\n<label for=\"ez-toc-cssicon-toggle-item-6a6e4d417c49d\" class=\"ez-toc-cssicon-toggle-label\"><span class=\"ez-toc-cssicon\"><span class=\"eztoc-hide\" style=\"display:none;\">Alternar<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewbox=\"0 0 24 24\" version=\"1.2\" baseprofile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-6a6e4d417c49d\"  aria-label=\"Alternar\" \/><nav><ul class='ez-toc-list ez-toc-list-level-1' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/easyaffiliate.com\/pt\/blog\/crm-improve-small-business\/#An_Introduction_to_CRMs\" >Uma introdu\u00e7\u00e3o aos CRMs<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/easyaffiliate.com\/pt\/blog\/crm-improve-small-business\/#4_Ways_a_CRM_Can_Improve_Your_Small_Business\" >4 maneiras pelas quais um CRM pode melhorar sua pequena empresa<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/easyaffiliate.com\/pt\/blog\/crm-improve-small-business\/#1_Streamline_Your_Sales_Interactions\" >1. Simplifique suas intera\u00e7\u00f5es de vendas<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/easyaffiliate.com\/pt\/blog\/crm-improve-small-business\/#2_Maximize_Your_Email_Campaigns\" >2. Maximize suas campanhas de e-mail<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/easyaffiliate.com\/pt\/blog\/crm-improve-small-business\/#3_Track_Your_Affiliate_Marketing_Efforts\" >3. Acompanhe seus esfor\u00e7os de marketing de afiliados<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/easyaffiliate.com\/pt\/blog\/crm-improve-small-business\/#4_Improve_Your_Customer_Service_Processes\" >4. Aprimore seus processos de atendimento ao cliente<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/easyaffiliate.com\/pt\/blog\/crm-improve-small-business\/#How_to_Choose_a_CRM\" >Como escolher um CRM<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/easyaffiliate.com\/pt\/blog\/crm-improve-small-business\/#Conclusion\" >Conclus\u00e3o<\/a><\/li><\/ul><\/nav><\/div>\n\n<p class=\"wp-block-paragraph\">Pode-se dizer que o aspecto mais importante do crescimento de uma empresa \u00e9 a aquisi\u00e7\u00e3o e a reten\u00e7\u00e3o de clientes. No entanto, organizar uma estrat\u00e9gia de divulga\u00e7\u00e3o coesa e sistem\u00e1tica pode ser dif\u00edcil. Como empres\u00e1rio, voc\u00ea provavelmente est\u00e1 dividido entre centenas de tarefas diferentes; ent\u00e3o, como voc\u00ea pode <a href=\"https:\/\/easyaffiliate.com\/pt\/blog\/3-steps-for-guiding-leads-through-the-affiliate-sales-process\/\" target=\"_blank\" rel=\"noreferrer noopener\">guias<\/a> e, ao mesmo tempo, manter contato com clientes anteriores?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c9 a\u00ed que uma ferramenta de gest\u00e3o de relacionamento com o cliente (CRM) pode ser \u00fatil. Os CRMs facilitam a manuten\u00e7\u00e3o de intera\u00e7\u00f5es consistentes e planejadas, al\u00e9m de ajudar a atingir seus objetivos financeiros. Apesar do nome, os CRMs tamb\u00e9m podem ajudar voc\u00ea a gerenciar muito mais do que apenas os contatos dos seus clientes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Neste artigo, vamos explicar como funcionam os CRMs. Em seguida, abordaremos quatro maneiras pelas quais o uso de um CRM pode melhorar sua pequena empresa. Vamos l\u00e1!<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"An_Introduction_to_CRMs\"><\/span>Uma introdu\u00e7\u00e3o aos CRMs<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Como o nome sugere, o software de CRM ajuda a gerenciar o relacionamento com os clientes. Normalmente, ele faz isso rastreando as informa\u00e7\u00f5es e a comunica\u00e7\u00e3o com o cliente em v\u00e1rias plataformas. Isso inclui (mas n\u00e3o se limita a):<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Informa\u00e7\u00f5es de contato<\/li><li>Um registro de cada cliente no funil de marketing<\/li><li>Hist\u00f3rico de suporte ao cliente<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">No entanto, um CRM n\u00e3o se limita a rastrear e organizar leads. Ferramentas mais sofisticadas podem acompanhar sua equipe de vendas, seus parceiros de neg\u00f3cios e muito mais. <a href=\"https:\/\/memberpress.com\/go\/hubspot\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">A HubSpot oferece um CRM gratuito<\/a>e \u00e9 uma das op\u00e7\u00f5es mais poderosas:<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/easyaffiliate.com\/wp-content\/uploads\/2022\/03\/Hubspot-CRM-1024x485.png\" alt=\"O CRM da Hubspot\" class=\"wp-image-8048\" width=\"800\" srcset=\"https:\/\/easyaffiliate.com\/wp-content\/uploads\/2022\/03\/Hubspot-CRM-1024x485.png 1024w, https:\/\/easyaffiliate.com\/wp-content\/uploads\/2022\/03\/Hubspot-CRM-300x142.png 300w, https:\/\/easyaffiliate.com\/wp-content\/uploads\/2022\/03\/Hubspot-CRM-768x363.png 768w, https:\/\/easyaffiliate.com\/wp-content\/uploads\/2022\/03\/Hubspot-CRM-1536x727.png 1536w, https:\/\/easyaffiliate.com\/wp-content\/uploads\/2022\/03\/Hubspot-CRM-2048x969.png 2048w, https:\/\/easyaffiliate.com\/wp-content\/uploads\/2022\/03\/Hubspot-CRM-18x9.png 18w, https:\/\/easyaffiliate.com\/wp-content\/uploads\/2022\/03\/Hubspot-CRM-571x270.png 571w, https:\/\/easyaffiliate.com\/wp-content\/uploads\/2022\/03\/Hubspot-CRM-1216x575.png 1216w, https:\/\/easyaffiliate.com\/wp-content\/uploads\/2022\/03\/Hubspot-CRM-1832x867.png 1832w, https:\/\/easyaffiliate.com\/wp-content\/uploads\/2022\/03\/Hubspot-CRM-156x74.png 156w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Al\u00e9m disso, um CRM de qualidade pode ajud\u00e1-lo a criar estrat\u00e9gias para preencher as lacunas do seu modelo de neg\u00f3cios. Por exemplo, ele pode ajud\u00e1-lo a identificar as tend\u00eancias dos clientes e a responder rapidamente aos pontos problem\u00e1ticos.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">O objetivo de qualquer CRM \u00e9 otimizar o envolvimento com o cliente e melhorar seus resultados financeiros. Se voc\u00ea n\u00e3o estiver utilizando um CRM para apoiar os fluxos de trabalho da sua empresa, provavelmente est\u00e1 perdendo lucros adicionais.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"4_Ways_a_CRM_Can_Improve_Your_Small_Business\"><\/span>4 maneiras pelas quais um CRM pode melhorar sua pequena empresa<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Agora que voc\u00ea j\u00e1 sabe como funciona um CRM e por que deve us\u00e1-lo, provavelmente quer saber mais alguns detalhes. Vamos abordar quatro maneiras espec\u00edficas pelas quais um CRM pode aprimorar o seu neg\u00f3cio.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"1_Streamline_Your_Sales_Interactions\"><\/span>1. Simplifique suas intera\u00e7\u00f5es de vendas<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Quando voc\u00ea \u00e9 propriet\u00e1rio de uma pequena empresa, provavelmente lidera uma equipe reduzida e mant\u00e9m tudo sob controle. Com equipe e recursos m\u00ednimos, isso pode significar que clientes em potencial (ou at\u00e9 mesmo clientes fi\u00e9is) acabem escapando mais facilmente pelas brechas do seu <a href=\"https:\/\/easyaffiliate.com\/pt\/blog\/affiliate-website-sales-funnel\/\" target=\"_blank\" rel=\"noreferrer noopener\">funil de vendas<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Um CRM pode cuidar de seu processo de vendas, desde a gera\u00e7\u00e3o de leads at\u00e9 a convers\u00e3o. Desde o fornecimento de modelos de inscri\u00e7\u00e3o por e-mail at\u00e9 o suporte cont\u00e1bil, ele pode consolidar todas as suas necessidades de gerenciamento de clientes em um \u00fanico lugar. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Com um CRM, normalmente \u00e9 poss\u00edvel ter visibilidade total do seu pipeline de vendas por meio de um painel de controle f\u00e1cil de usar:<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/easyaffiliate.com\/wp-content\/uploads\/2022\/03\/Hubspot-dashboard-1024x610.png\" alt=\"O painel de controle da Hubspot\" class=\"wp-image-8049\" width=\"800\" srcset=\"https:\/\/easyaffiliate.com\/wp-content\/uploads\/2022\/03\/Hubspot-dashboard-1024x610.png 1024w, https:\/\/easyaffiliate.com\/wp-content\/uploads\/2022\/03\/Hubspot-dashboard-300x179.png 300w, https:\/\/easyaffiliate.com\/wp-content\/uploads\/2022\/03\/Hubspot-dashboard-768x458.png 768w, https:\/\/easyaffiliate.com\/wp-content\/uploads\/2022\/03\/Hubspot-dashboard-1536x915.png 1536w, https:\/\/easyaffiliate.com\/wp-content\/uploads\/2022\/03\/Hubspot-dashboard-2048x1221.png 2048w, https:\/\/easyaffiliate.com\/wp-content\/uploads\/2022\/03\/Hubspot-dashboard-18x12.png 18w, https:\/\/easyaffiliate.com\/wp-content\/uploads\/2022\/03\/Hubspot-dashboard-238x142.png 238w, https:\/\/easyaffiliate.com\/wp-content\/uploads\/2022\/03\/Hubspot-dashboard-453x270.png 453w, https:\/\/easyaffiliate.com\/wp-content\/uploads\/2022\/03\/Hubspot-dashboard-1148x684.png 1148w, https:\/\/easyaffiliate.com\/wp-content\/uploads\/2022\/03\/Hubspot-dashboard-1728x1030.png 1728w, https:\/\/easyaffiliate.com\/wp-content\/uploads\/2022\/03\/Hubspot-dashboard-156x93.png 156w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">A otimiza\u00e7\u00e3o de seu fluxo de vendas pode ajudar a melhorar <a href=\"https:\/\/easyaffiliate.com\/pt\/blog\/online-reputation-management\/\" target=\"_blank\" rel=\"noreferrer noopener\">sua reputa\u00e7\u00e3o on-line<\/a>A intera\u00e7\u00e3o com o cliente \u00e9 um fator determinante para o sucesso do seu neg\u00f3cio, a experi\u00eancia geral do usu\u00e1rio (UX) que voc\u00ea oferece e suas vendas. Al\u00e9m disso, muitos CRMs priorizam a intera\u00e7\u00e3o com o cliente com base em intervalos estrat\u00e9gicos e na prontid\u00e3o do cliente para comprar. Esses <a href=\"https:\/\/memberpress.com\/blog\/how-to-boost-your-site-with-super-targeted-marketing-using-groundhogg\/\" target=\"_blank\" rel=\"noreferrer noopener\">esfor\u00e7os de marketing direcionados<\/a> s\u00e3o geralmente mais eficazes.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"2_Maximize_Your_Email_Campaigns\"><\/span>2. Maximize suas campanhas de e-mail<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Outra maneira pela qual um CRM pode melhorar seu neg\u00f3cio on-line \u00e9 ajudando-o a estabelecer um <a href=\"https:\/\/thirstyaffiliates.com\/blog\/how-to-increase-affiliate-sales-with-email-marketing-tips-tools-and-providers-included\" target=\"_blank\" rel=\"noreferrer noopener\">marketing por e-mail bem-sucedido<\/a> campanha. Isso pode incluir e-mails promocionais, e-mails de confirma\u00e7\u00e3o de pedidos, atualiza\u00e7\u00f5es de status e muito mais. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Embora alguns empreendedores subestimem o <a href=\"https:\/\/techjury.net\/blog\/email-marketing-stats\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">poder do e-mail<\/a>, as estat\u00edsticas n\u00e3o mentem. Com a receita global do marketing por e-mail em 2022 projetada para <a href=\"https:\/\/www.statista.com\/statistics\/812060\/email-marketing-revenue-worldwide\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">atingem quase $10 bilh\u00f5es<\/a>, seria sensato n\u00e3o deixar esse canal de lado.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Via <a href=\"https:\/\/memberpress.com\/blog\/why-you-should-be-segmenting-your-email-lists-and-how-to-get-started\/\" target=\"_blank\" rel=\"noreferrer noopener\">segmenta\u00e7\u00e3o de e-mail<\/a>Com um CRM, \u00e9 poss\u00edvel alcan\u00e7ar os clientes no momento certo: <\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/easyaffiliate.com\/wp-content\/uploads\/2022\/03\/Everlane-promotional-email-1024x711.png\" alt=\"E-mail promocional da Everlane\" class=\"wp-image-8050\" width=\"800\" srcset=\"https:\/\/easyaffiliate.com\/wp-content\/uploads\/2022\/03\/Everlane-promotional-email-1024x711.png 1024w, https:\/\/easyaffiliate.com\/wp-content\/uploads\/2022\/03\/Everlane-promotional-email-300x208.png 300w, https:\/\/easyaffiliate.com\/wp-content\/uploads\/2022\/03\/Everlane-promotional-email-768x533.png 768w, https:\/\/easyaffiliate.com\/wp-content\/uploads\/2022\/03\/Everlane-promotional-email-1536x1066.png 1536w, https:\/\/easyaffiliate.com\/wp-content\/uploads\/2022\/03\/Everlane-promotional-email-2048x1422.png 2048w, https:\/\/easyaffiliate.com\/wp-content\/uploads\/2022\/03\/Everlane-promotional-email-18x12.png 18w, https:\/\/easyaffiliate.com\/wp-content\/uploads\/2022\/03\/Everlane-promotional-email-205x142.png 205w, https:\/\/easyaffiliate.com\/wp-content\/uploads\/2022\/03\/Everlane-promotional-email-389x270.png 389w, https:\/\/easyaffiliate.com\/wp-content\/uploads\/2022\/03\/Everlane-promotional-email-985x684.png 985w, https:\/\/easyaffiliate.com\/wp-content\/uploads\/2022\/03\/Everlane-promotional-email-1484x1030.png 1484w, https:\/\/easyaffiliate.com\/wp-content\/uploads\/2022\/03\/Everlane-promotional-email-156x108.png 156w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Com um monitoramento diferenciado, eles podem at\u00e9 mesmo ajudar a evitar que seus e-mails <a href=\"https:\/\/memberpress.com\/blog\/how-to-prevent-your-marketing-emails-from-getting-stuck-in-spam\/\" target=\"_blank\" rel=\"noreferrer noopener\">Ficar preso no spam<\/a>. Al\u00e9m disso, os CRMs costumam usar <a href=\"https:\/\/memberpress.com\/blog\/how-to-optimize-email-automation-for-your-membership-site\/\" target=\"_blank\" rel=\"noreferrer noopener\">automa\u00e7\u00e3o de e-mail<\/a> para maximizar sua efic\u00e1cia. Dessa forma, voc\u00ea pode ir al\u00e9m dos e-mails de confirma\u00e7\u00e3o padr\u00e3o, enviando recomenda\u00e7\u00f5es personalizadas de produtos, e-mails de agradecimento e muito mais.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"3_Track_Your_Affiliate_Marketing_Efforts\"><\/span>3. Acompanhe seus esfor\u00e7os de marketing de afiliados<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Alavancagem <a href=\"https:\/\/easyaffiliate.com\/pt\/blog\/what-is-affiliate-marketing\/\" target=\"_blank\" rel=\"noreferrer noopener\">marketing de afiliados<\/a> provavelmente beneficiar\u00e1 qualquer <a href=\"https:\/\/easyaffiliate.com\/pt\/blog\/ecommerce-small-business\/\" target=\"_blank\" rel=\"noreferrer noopener\">pequena empresa de com\u00e9rcio eletr\u00f4nico<\/a>. Um sucesso <a href=\"https:\/\/easyaffiliate.com\/pt\/blog\/affiliate-marketing-for-beginners\/\" target=\"_blank\" rel=\"noreferrer noopener\">programa de afiliados<\/a> pode ajud\u00e1-lo a capturar novos leads e <a href=\"https:\/\/thirstyaffiliates.com\/blog\/your-guide-to-driving-traffic-to-your-website\" target=\"_blank\" rel=\"noreferrer noopener\">direcionar tr\u00e1fego<\/a> para seu site com pouco investimento. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Isso porque os afiliados cuidam do marketing para voc\u00ea, recebendo uma comiss\u00e3o apenas quando conseguem converter clientes ou leads. No entanto, para obter resultados, voc\u00ea provavelmente precisar\u00e1 de um sistema complexo e de um n\u00famero razo\u00e1vel de afiliados para divulgar seus produtos.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/easyaffiliate.com\/wp-content\/uploads\/2022\/03\/Instagram-affiliate-post-1024x599.png\" alt=\"Uma postagem de afiliado no Instagram\" class=\"wp-image-8051\" width=\"800\" srcset=\"https:\/\/easyaffiliate.com\/wp-content\/uploads\/2022\/03\/Instagram-affiliate-post-1024x599.png 1024w, https:\/\/easyaffiliate.com\/wp-content\/uploads\/2022\/03\/Instagram-affiliate-post-300x175.png 300w, https:\/\/easyaffiliate.com\/wp-content\/uploads\/2022\/03\/Instagram-affiliate-post-768x449.png 768w, https:\/\/easyaffiliate.com\/wp-content\/uploads\/2022\/03\/Instagram-affiliate-post-1536x898.png 1536w, https:\/\/easyaffiliate.com\/wp-content\/uploads\/2022\/03\/Instagram-affiliate-post-18x12.png 18w, https:\/\/easyaffiliate.com\/wp-content\/uploads\/2022\/03\/Instagram-affiliate-post-243x142.png 243w, https:\/\/easyaffiliate.com\/wp-content\/uploads\/2022\/03\/Instagram-affiliate-post-462x270.png 462w, https:\/\/easyaffiliate.com\/wp-content\/uploads\/2022\/03\/Instagram-affiliate-post-1170x684.png 1170w, https:\/\/easyaffiliate.com\/wp-content\/uploads\/2022\/03\/Instagram-affiliate-post-1762x1030.png 1762w, https:\/\/easyaffiliate.com\/wp-content\/uploads\/2022\/03\/Instagram-affiliate-post-156x91.png 156w, https:\/\/easyaffiliate.com\/wp-content\/uploads\/2022\/03\/Instagram-affiliate-post.png 1772w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">A boa not\u00edcia \u00e9 que voc\u00ea pode usar um software de gerenciamento de afiliados, como o <a href=\"https:\/\/easyaffiliate.com\/pt\/\" target=\"_blank\" rel=\"noreferrer noopener\">Afiliado f\u00e1cil<\/a> para rastrear seus <a href=\"https:\/\/thirstyaffiliates.com\/blog\/how-affiliate-marketing-works\" target=\"_blank\" rel=\"noreferrer noopener\">links de afiliados<\/a>monitore suas convers\u00f5es e processe as comiss\u00f5es. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">O Easy Affiliate se integra com <a href=\"https:\/\/memberpress.com\/go\/getresponse\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">GetResponse<\/a>um software de marketing completo que tamb\u00e9m funciona como CRM. Ao usar essas ferramentas em conjunto, voc\u00ea <a href=\"https:\/\/easyaffiliate.com\/pt\/blog\/ways-to-increase-conversions\/\" target=\"_blank\" rel=\"noreferrer noopener\">pode aumentar suas convers\u00f5es<\/a> e estabelecer um <a href=\"https:\/\/www.forbes.com\/advisor\/investing\/passive-income-ideas\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">renda passiva<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"4_Improve_Your_Customer_Service_Processes\"><\/span>4. Aprimore seus processos de atendimento ao cliente<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Poucas coisas s\u00e3o mais importantes do que <a href=\"https:\/\/easyaffiliate.com\/pt\/blog\/affiliate-resources-customer-journey\/\" target=\"_blank\" rel=\"noreferrer noopener\">a jornada do comprador<\/a>. Uma parte importante dessa experi\u00eancia \u00e9 o atendimento ao cliente.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Na era digital, os consumidores n\u00e3o querem se sentir apenas mais um n\u00famero \u2014 ou, pior ainda, ter que dar voltas e mais voltas para se fazer entender por um chatbot. Felizmente, muitos CRMs se integram a softwares \u00fateis de atendimento ao cliente:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/easyaffiliate.com\/wp-content\/uploads\/2022\/03\/Pipedrive-CRM-1024x388.png\" alt=\"Pipedrive CRM com integra\u00e7\u00e3o com o Zendesk\" class=\"wp-image-8052\" width=\"800\" srcset=\"https:\/\/easyaffiliate.com\/wp-content\/uploads\/2022\/03\/Pipedrive-CRM-1024x388.png 1024w, https:\/\/easyaffiliate.com\/wp-content\/uploads\/2022\/03\/Pipedrive-CRM-300x114.png 300w, https:\/\/easyaffiliate.com\/wp-content\/uploads\/2022\/03\/Pipedrive-CRM-768x291.png 768w, https:\/\/easyaffiliate.com\/wp-content\/uploads\/2022\/03\/Pipedrive-CRM-1536x582.png 1536w, https:\/\/easyaffiliate.com\/wp-content\/uploads\/2022\/03\/Pipedrive-CRM-2048x776.png 2048w, https:\/\/easyaffiliate.com\/wp-content\/uploads\/2022\/03\/Pipedrive-CRM-18x7.png 18w, https:\/\/easyaffiliate.com\/wp-content\/uploads\/2022\/03\/Pipedrive-CRM-375x142.png 375w, https:\/\/easyaffiliate.com\/wp-content\/uploads\/2022\/03\/Pipedrive-CRM-712x270.png 712w, https:\/\/easyaffiliate.com\/wp-content\/uploads\/2022\/03\/Pipedrive-CRM-1216x461.png 1216w, https:\/\/easyaffiliate.com\/wp-content\/uploads\/2022\/03\/Pipedrive-CRM-1832x694.png 1832w, https:\/\/easyaffiliate.com\/wp-content\/uploads\/2022\/03\/Pipedrive-CRM-156x59.png 156w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Por exemplo, o <a href=\"https:\/\/memberpress.com\/go\/pipedrive\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">CRM do Pipedrive<\/a> integra-se com o <a href=\"https:\/\/memberpress.com\/go\/zendesk\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Suporte ao cliente Zendesk<\/a> plataforma. Essa sincroniza\u00e7\u00e3o perfeita permite que voc\u00ea alinhe seus esfor\u00e7os de vendas e suporte. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ao mesclar todas as intera\u00e7\u00f5es com os clientes e usar um sistema de marca\u00e7\u00e3o, voc\u00ea pode gerenciar com mais efici\u00eancia seus t\u00edquetes de suporte ao cliente e obter mais vendas. Com o Pipedrive, voc\u00ea pode at\u00e9 mesmo atribuir membros espec\u00edficos da equipe a casos de clientes, para que a pessoa com mais conhecimento lide com cada problema espec\u00edfico.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_to_Choose_a_CRM\"><\/span>Como escolher um CRM<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Existem muitos CRMs confi\u00e1veis no mercado. Portanto, voc\u00ea deve estar se perguntando como decidir entre tantas op\u00e7\u00f5es. Ao procurar o CRM perfeito para sua empresa, h\u00e1 alguns fatores importantes a serem considerados.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Primeiro, \u00e9 importante ter uma ideia do seu or\u00e7amento e do escopo das suas necessidades. Alguns CRMs s\u00e3o bastante abrangentes, oferecendo centenas de integra\u00e7\u00f5es ou ferramentas pr\u00f3prias. Outros possuem um recurso espec\u00edfico que os destaca.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Por exemplo, <a href=\"https:\/\/memberpress.com\/go\/gleam\/main\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">CRM da Gleam<\/a> foca tanto na reten\u00e7\u00e3o de clientes quanto no crescimento. Al\u00e9m disso, permite que voc\u00ea crie facilmente um sistema de recompensas para seus clientes. Portanto, se voc\u00ea deseja criar um programa de fidelidade, essa pode ser uma boa op\u00e7\u00e3o para voc\u00ea.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Voc\u00ea tamb\u00e9m pode verificar a compatibilidade do CRM com seus softwares j\u00e1 existentes e com os plugins do WordPress. Realizar uma auditoria dos seus sistemas atuais \u00e9 uma \u00f3tima maneira de ter uma ideia do que est\u00e1 faltando e do que voc\u00ea j\u00e1 possui em quantidade suficiente. Ao mesmo tempo, voc\u00ea pode comparar essas informa\u00e7\u00f5es com as listas de integra\u00e7\u00e3o enquanto procura seu novo CRM.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Por fim, depois de escolher o melhor CRM para suas necessidades, certifique-se de selecionar o plano mais adequado. Se voc\u00ea administra uma pequena empresa de com\u00e9rcio eletr\u00f4nico, provavelmente n\u00e3o precisar\u00e1 de um plano mais abrangente. Na verdade, \u00e9 melhor come\u00e7ar com um plano b\u00e1sico e ir ampliando aos poucos, de acordo com suas necessidades e seu or\u00e7amento.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Conclusion\"><\/span>Conclus\u00e3o<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">A coordena\u00e7\u00e3o dos esfor\u00e7os de vendas e marketing pode facilmente se tornar demorada e desorganizada. Isso pode reduzir sua margem de lucro e prejudicar o crescimento de sua empresa. Em vez de fazer malabarismos com v\u00e1rias tarefas em diversas plataformas, voc\u00ea pode transferir esses processos para um CRM.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Para recapitular, aqui est\u00e3o quatro maneiras pelas quais o uso de um CRM pode melhorar sua pequena empresa. Ele pode:<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li>Agilize as intera\u00e7\u00f5es de vendas.<\/li><li>Automatize as campanhas de marketing por e-mail.<\/li><li>Acompanhe o marketing de afiliados.<\/li><li>Melhorar o atendimento ao cliente.<\/li><\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Em sua opini\u00e3o, qual \u00e9 o benef\u00edcio mais atraente de um CRM? <\/em>Conte-nos na se\u00e7\u00e3o de coment\u00e1rios abaixo!<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Se voc\u00ea gostou deste artigo, siga-nos em <a href=\"https:\/\/twitter.com\/easyaffapp\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Twitter<\/strong><\/a>, <a href=\"https:\/\/www.facebook.com\/easyaffiliateplugin\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Facebook<\/strong><\/a>, <a href=\"https:\/\/www.pinterest.com\/memberpressplugin\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Pinterest<\/strong><\/a>e <a href=\"https:\/\/www.linkedin.com\/showcase\/easy-affiliate-plugin\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>LinkedIn<\/strong><\/a>. E n\u00e3o se esque\u00e7a de se inscrever em nossa newsletter <\/p>","protected":false},"excerpt":{"rendered":"<p>Arguably the most important aspect of business growth is client acquisition and retention. However, organizing a cohesive, systematic outreach effort can be difficult. As a business owner, you&#8217;re likely pulled in a hundred different directions, so how can you guide leads and stay in touch with past clients at the same time? That&#8217;s where a [&hellip;]<\/p>\n","protected":false},"author":4832,"featured_media":8125,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_strive_editorial_status":"complete","_strive_copy_of":0,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","_strive_checklists":"\"\"","_strive_active_checklist":"","_strive_post_notes":"","footnotes":""},"categories":[132,413],"tags":[44,71,405,244],"class_list":["post-8041","post","type-post","status-publish","format-standard","has-post-thumbnail","category-business","category-lists","tag-affiliate-marketing","tag-affiliate-program","tag-crm","tag-online-business","entry"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 4.9.10 - aioseo.com -->\n\t<meta name=\"description\" content=\"A CRM is an excellent tool for helping your small business succeed. 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