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Commissions not Tracking

If you suspect that your commissions may not be tracking reliably, then please go through and check the following common causes.

Caching: We've found that aggressive caching setups like Varnish or Memcached can often-times prevent the tracking cookies from ever being set when a user clicks on an affiliate link. Without the cookie, nothing can be tracked. Easiest way to test this is to copy one of your affiliate's links and past it into a tool like this: https://websniffer.cc/ – paste in one of your affiliate links on that site and click Submit. Then scroll down to the HTTP Response Header table and search for Set-Cookie: row. See if esaf_click is listed there or not. If not, then you most likely have a caching or hosting configuration issue preventing cookies from being set. You'll need to work with your webhost to correct this.

User Disabled/Deleted Cookies: If the guest (user who clicked the affiliate link) has cookies disabled in their browser, or if they frequently clear their cookie history, then a commission cannot be tracked as the cookie is the link that connects the guest to the affiliate. It's quite rare for users to have cookies disabled.

User Bought on Another Device/Browser: If the guest clicks an affiliate link, then later visits your site directly on a different device or browser, then the cookie will not be present and the commission cannot be tracked. This is quite rare.

WooCommerce: If you're tracking commissions from WooCommerce sales, be sure your WooCommerce Orders are being marked as “Complete”.

MemberPress: If you're tracking commissions from WooCommerce sales, be sure your MemberPress Transactions are showing as “Complete” automatically after the guest purchases.

PayPal: If you're integrating with PayPal buttons, be sure you followed the buttons steps exactly, missing even one step can prevent commissions from being tracked properly.

If none of the above options apply, please contact our support team for further help.

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